Modules
Alerting and ITSM
Route critical Wadyu signals to Teams, Slack, PSA, ServiceNow or webhooks.
Purpose
Alerting turns Wadyu signals into MSP action. Events should go to the channel where the team can actually respond.
Practical workflow
Route by customer, module, severity and event type. Teams and Slack are useful for collaboration; PSA and ServiceNow are useful for tracked work; webhooks cover custom integrations.
Controls and validation
A useful alert contains customer, severity, module, summary, impact, console link, recommended action and audit reference.
Security and compliance
Webhook URLs and ITSM tokens are secrets. Do not include them in tickets, exports or screenshots.
Common mistakes
Alerting without thresholds creates noise. Group repeated events and escalate only when impact or repetition justifies it.